MASTER TERMS & CONDITIONS | lockdownprotection-1

MASTER TERMS, CONDITIONS, AND WARRANTY-SERVICE AGREEMENT

This Master Agreement is made by and between LockDown Protection, Inc. (hereafter "LDP") and the Owner/Client/Authorizer (hereafter "Client"). LDP provides security camera installation, access control systems, and rental of solar-powered surveillance units and trailers. By approving any proposal, work order, or invoice that references this Agreement, the Client fully accepts all terms below.

1. Payment Terms & Collections

Invoicing: Client shall pay all amounts due Net 30 from invoice date.
Returned Checks: A standard administrative fee applies to all returned checks. Thereafter LDP will accept only cash, money orders, or certified bank checks.
Late Payments: Accounts unpaid after 90 days accrue a monthly late fee calculated as a standard percentage of the outstanding balance until paid in full.
Collections Costs: Client is responsible for all collection costs, including reasonable attorneys’ fees, court costs, and administrative charges.
Chargebacks: Credit card chargebacks or unapproved stop‑payments on checks may be subject to criminal prosecution under Georgia law.
Service Suspension & Repossession: LDP may suspend all monitoring, video recording, data streaming, and remote access, and, for rental equipment, repossess any units without prior notice if any payment is overdue. LDP shall not be liable for any loss, damage, business interruption, or personal injury resulting from such suspension or repossession. A standard reconnection service call fee applies to reinstate services once the balance is cleared.

2. Returns & Cancellations

Cancellation Prior to Installation: Client may cancel an accepted quote before installation. LDP will retain a standard equipment restocking fee and refund any remaining deposit within 60 days (or 30 business days if equipment was already ordered).
Cancellation Post‑Installation: After installation, all labor charges are non‑refundable. Client remains liable for a standard restocking fee and all labor costs to uninstall and recover equipment. No refunds or equipment returns are accepted more than 15 days after installation completion.
Stop Work Orders: Once installation has commenced on site, Client may only submit a written Stop Work Order. LDP will adjust charges for work completed plus the restocking fee against the deposit and process any remaining refund within 30 business days.

3. Hazardous Environments

If LDP field technicians encounter a hazardous environment (examples listed below) that cannot be resolved by Client within 5 business days, full payment for the contracted job becomes immediately due. Work resumes upon mutual rescheduling after the hazard is completely remedied by the Client.

Examples include: faulty circuits or uncertified wiring; active water leakage or structural moisture; mold or airborne toxic contaminants; electrical faults (overloaded circuits, compromised breakers, faulty switches/outlets); insect, pest, or rodent infestations within working cavities; structural defects (absent headers, incorrect framing); and unsecured, dangerous, aggressive, or sick animals on the property.

4. Project Delays & Force Majeure

Completion deadlines are extended for the duration of any delay caused by severe weather, natural disasters, fire, flood, government mandates, other unavoidable casualties, or any neglect or delay by the Client.

5. LIMITATION OF LIABILITY, ASSUMPTION OF RISK, AND INDEMNIFICATION

5.1 No Guarantee; System Limitations

LDP does not guarantee that its equipment will prevent theft, burglary, property damage, personal injury, or any other criminal activity. All systems are provided “as‑is” with no assurance of uninterrupted, error‑free, or fail‑safe operation. LDP is not liable for any failure to detect, record, deter, or prevent any event.

5.2 Property Damage and Theft Disclaimer

UNDER NO CIRCUMSTANCES SHALL LDP BE LIABLE FOR THEFT, BURGLARY, VANDALISM, PROPERTY DAMAGE, OR PERSONAL INJURY OCCURRING ON CLIENT’S PREMISES, REGARDLESS OF WHETHER ANY LDP SYSTEM WAS FUNCTIONING, MALFUNCTIONING, OR NON‑OPERATIONAL. All such risk remains solely with the Client or its insurer.

5.3 Data Loss and Video Footage Disclaimer

LDP ASSUMES ZERO LIABILITY FOR MISSING, CORRUPTED, UNRECORDED, OR LOST VIDEO FOOTAGE OR DATA, HOWSOEVER CAUSED, INCLUDING BUT NOT LIMITED TO HARD DRIVE FAILURE, POWER LOSS, NETWORK OUTAGES, SOFTWARE ERRORS, VANDALISM, USER ERROR, OR NATURAL LAPSE OF RETENTION TIME. Client is solely responsible for regularly verifying recordings and backing up any data it deems critical.

5.4 False Alerts and Notification Failures

LDP’s motion tracking, perimeter alerts, and notifications are assistive features. LDP is not liable for false alerts, missed notifications, or system downtime caused by environmental interference, internet outages, power failures, or equipment going offline.

5.5 Client’s Legal Responsibilities

Client assumes full responsibility for:

Proper and lawful use of all equipment after installation (including camera placement complying with privacy laws);
Posting conspicuous signage notifying occupants and visitors of video/audio surveillance;
Testing all motion alerts, sirens, and cameras regularly (recommended every 7 days);
All passwords, credentials, and software authorization keys.

5.6 Indemnification

Client agrees to indemnify, defend, and hold harmless LDP, its owners, employees, and subcontractors from and against any and all claims, lawsuits, damages, fines, penalties, costs, and expenses (including attorneys’ fees) arising from:

Client’s use or misuse of any LDP equipment or services;
Client’s failure to post required surveillance signage;
Violation of privacy laws or any other applicable law;
False alarm fines and municipal permit fees;
Bodily injury or property damage occurring on Client’s premises;
Any third‑party claims related to the system, recorded footage, or emergency response.

5.7 Limitation of Damages

LDP’s maximum aggregate liability for any claim, whether in contract, tort, or otherwise, is strictly limited to the total amount actually paid by Client to LDP for the specific equipment or service giving rise to the claim in the twelve (12) months preceding the event. IN NO EVENT SHALL LDP BE LIABLE FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, including but not limited to lost profits, business interruption, or data loss.

6. Initial Defect Resolution & Workmanship Warranty

LDP will resolve system defects caused by faulty hardware or poor workmanship that become evident within 60 days of project completion. LDP’s sole obligation is repair or replacement of the affected component. LDP may use qualified co‑contractors or specialized technicians. This warranty does not cover damage, theft, or data loss of any kind. LDP’S LIABILITY IS STRICTLY LIMITED TO THE REMEDY DESCRIBED IN THIS SECTION.

7. Utility & Internet Service Provision

Client is solely responsible for initiating and tracking all applications for electrical utility service, commercial internet service, and any other necessary infrastructure. Delays by utility providers do not relieve Client of payment obligations.

8. Obstructions & Underground Utilities

Unforeseen Obstructions: Subsurface rock, unmapped barriers, or project plan changes may result in additional approved upcharges.
Underground Line Damage Disclaimer: LDP is not responsible for damage to underground utilities, pipes, or wiring not clearly marked or disclosed by Georgia 811 or a private utility locator service.
Client Disclosure Obligation: Client must disclose the exact locations of all private underground utilities including septic systems, irrigation lines, electronic dog fences, auxiliary gas lines, propane lines, landscape lighting, drainage systems, and water/power feeds. Any damage to unmarked private utilities is the sole financial responsibility of the Client. LDP has no obligation to locate private utilities.

9. Express Service Exclusions

The following are excluded from any warranty or service agreement and will incur standard independent service fees:

Repairs required due to client neglect, misuse, accidental damage, unauthorized modifications, or repairs by third parties.
Failures caused by improper operating environments (including inadequate temperature/humidity control), electrical surges, lightning strikes, static electricity, fire, pests, vandalism, or natural disasters.
Computer support, virus/malware removal, and configuration of Client’s internal network or hardware.
Operating system troubleshooting (Windows, macOS, iOS, Android) and password recovery.
Modem/router upgrades, network changes incompatible with port forwarding, or ISP‑related reconfigurations.
Forensic video analysis, legal evidence extraction, or any on‑site manual data hunting exceeding standard warranty complimentary pulls.
Any damage or loss resulting from events outside LDP’s control.

10. Rental Equipment Terms & Conditions

Ownership: All rental security camera systems, solar surveillance units, and mobile trailers remain the sole and exclusive property of LDP. Client payments are rental fees only; no ownership or equity is conveyed.
Risk of Loss: Client assumes all risk of loss, theft, damage, or destruction of rental equipment from the time it is delivered to Client’s site until it is picked up by LDP. Client should maintain all‑risk property insurance covering the full replacement value of the equipment and name LDP as loss payee.
Unconditional Repossession: If any payment is overdue, LDP may, without prior notice, judicial process, or posting of bond, peaceably enter the premises where the equipment is located and repossess it. Client waives all claims for trespass, business interruption, or any other damages arising from such repossession.
Relocation Restrictions: Moving or altering the physical location of rental units is strictly prohibited unless performed by LDP. Unauthorized movement or requested pick‑up services will incur additional charges.
Solar Power Dependencies: LDP is not liable for intermittent service or downtime resulting from insufficient sunlight, including cloud cover, seasonal weather, or physical obstructions blocking the solar arrays.

11. Remote Monitoring, False Alarms, & Legal Fees

Third‑Party Monitoring: LDP may use an independent third‑party Monitoring Center. Neither LDP nor the Monitoring Center shall bear any liability for municipal permit fees, false alarms, false alarm fines, police/fire dispatch decisions, property damage, or personal injury resulting from emergency response or non‑response.
Contract Integrity: If emergency dispatch services are terminated to Client’s location by a municipality, this Agreement remains in full force and Client remains liable for all recurring payments.
Fines & Compliance: Client agrees to pay all regulatory fines, compliance permits, and false alarm assessments levied by governmental authorities, and to indemnify LDP and the Monitoring Center against same.
Subpoena & Witness Costs: If LDP or the Monitoring Center must provide data, footage, testimony, or appear in legal proceedings regarding Client’s account, Client shall pay LDP’s standard hourly legal witness fee for all research, preparation, and court time.

12. System Training Provisions

LDP provides initial operational training (approx. 2–3 hours). Any retraining requested more than 30 days after the initial session is billed at LDP’s standard retraining rates.

13. Data Integrity & Record Maintenance

Client is solely responsible for regularly auditing video data (recommended every 7 days) to confirm system operation and drive health. LDP is not liable for missing data, unrecorded events, or service interruptions caused by power failure, hard drive crashes, system errors, network drops, vandalism, or the natural lapse of retention time.

14. Equipment Warranty & Support Tickets

Cameras, NVRs, DVRs, and integrated equipment (excluding hard drives and access control components) are covered by a 3‑to‑5‑year manufacturer’s hardware warranty. Warranty service requires a support ticket submitted via phone or the LDP support portal. LDP will issue a Return Material Authorization (RMA) and provide repair/replacement instructions. LDP’s sole obligation is to facilitate the manufacturer’s warranty; LDP does not independently warrant third‑party hardware beyond the manufacturer’s terms. Replacement parts become Client’s property.

15. Extended Service Agreements & On‑Site Service Surcharges

First 6 months: All new installations include a one‑year LDP Service Agreement.
Renewals: Extended coverage may be purchased annually, calculated as a standard percentage of the original installation cost.
Uncovered Accounts: Without an active Extended Service Agreement, all on‑site visits and remote technical support are subject to standard independent service call surcharges.
Scheduling: LDP requires up to 72 business hours to process and schedule service requests. Business hours are Monday–Friday, 9:00 AM–5:00 PM EST, excluding holidays. Emergency, after‑hours, weekend, or expedited service requests are subject to premium dispatch surcharges.

16. Marketing & Media Consent

Recorded video footage may be used for LDP promotional materials only with the express written (initialed or signed) consent of the Client.

17. GENERAL PROVISIONS

Governing Law: This Agreement is governed by the laws of the State of Georgia without regard to conflict‑of‑laws principles.
Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
Entire Agreement: This document, together with approved proposals and any Extended Warranty Schedules, constitutes the entire agreement and supersedes all prior discussions.
Waiver: LDP’s failure to enforce any provision shall not be a waiver of that or any other provision.
Transfer: Client may not assign this Agreement without LDP’s prior written consent. LDP may subcontract performance obligations while retaining ultimate responsibility.

EXTENDED WARRANTY AND SERVICE AGREEMENT (Schedule A)

Concurrent with manufacturer’s coverage, this Extended Agreement is available for purchase within 30 days of system commissioning.

I. Purchase, Term, and Payment

Extended coverage is offered in 1‑ or 2‑year terms as specified in Schedule B. All charges are non‑refundable and payable in full upon execution.

II. Operational Services Provided

LDP will provide parts and labor to repair covered equipment (DVR/NVR units, cameras, lenses, power supplies; data hard drives excluded) to resolve verified defects in materials or workmanship. The agreement includes documentation updates, critical software patches, and firmware updates. Client must grant LDP authorized system access for support. Technical help desk is available during business hours with a maximum on‑site response of 15 business days from ticket submission. Active agreement holders may request one complimentary video extraction of up to 60 continuous minutes; any additional forensic retrieval or on‑site data hunting is excluded.

III. Service Protocol & Liability Limits

Service requests require a ticket with the Service Agreement Number. LDP may repair or replace components with new or certified remanufactured parts. Standard repair cycles may take up to 21 business days; expedited service is available for a surcharge. LDP’s maximum liability under this Extended Agreement is strictly limited to direct hardware replacement. LDP bears no liability for business interruption, data loss, operational downtime, or any consequential damages.

IV. General Terms

This Extended Agreement is transferable with LDP’s prior written approval and updated contact files. It is governed by Georgia law.